Refund & Cancellation Policy — AiduEdSuite

Last updated: 29 September 2026

This Refund & Cancellation Policy ("Policy") applies to subscriptions to the AiduEdSuite service ("Service") operated by AIAWT APPS (sole proprietor), and forms part of our Terms of Service. Payments are processed by our payment gateway, Cashfree Payments. All amounts are in Indian Rupees (INR).

1. Free trial

• We may offer a free trial of AiduEdSuite for 7 days.
• No charge is made during the trial. You are not billed unless you choose a paid subscription.
• At the end of the trial, paid features require an active paid subscription. If you do not subscribe, your account may be limited, paused, or scheduled for deletion as described in our Privacy Policy.

2. Subscription plans and billing cycle

• AiduEdSuite is sold on a subscription basis on one plan, priced per student per month and billed yearly (or half-yearly at a higher rate), as selected at checkout.
• Fees are charged in advance for each billing cycle. Fees are inclusive of GST; no tax is added on top.
• Each billing cycle is a separate, one-time payment that you choose to make. Subscriptions do not renew automatically: no card or other payment method is saved, and nothing is ever charged without you making the payment yourself.
• If you pay before your current time ends — including during the free trial — the new cycle starts when that time ends, so no days are lost.
• We will make reasonable efforts to remind you before a cycle ends and before a price change takes effect.

3. How to cancel

• Because nothing renews automatically, there is nothing you need to cancel to stop future charges: a new cycle is paid only if you choose to pay it. To stop, simply do not pay the next cycle. You may also tell us by emailing admin@aiawtapps.com from your registered email with your Institution name and account details.
• When a cycle is not renewed: your subscription remains active until the end of the billing cycle you paid for, after which paid features end.
• Not renewing does not, by itself, trigger a refund for the current cycle except as set out in Section 4.
• After your subscription ends, you may export or request deletion of your data as described in the Privacy Policy.

4. Refund eligibility

Because AiduEdSuite is a digital SaaS product delivered immediately and used continuously, refunds are limited as follows:

4.1 Trial period

No payment is taken during the free trial, so no refund is applicable for the trial itself.

4.2 Refund window for new subscriptions

• If you are charged for a new paid subscription and request a refund within 7 days of that charge and you have not made substantial use of the Service during that period, you may be eligible for a full or pro-rated refund at our reasonable discretion.
• "Substantial use" includes, for example, generating or exporting official documents (mark sheets, report cards, certificates, ID cards), running significant AiEng/OCR processing, or importing large volumes of records.

4.3 No refund after use / mid-cycle

• Except as stated in Section 4.2 or 4.4, fees are non-refundable, including for partially used billing periods, downgrades, or cancellation partway through a cycle.
• A renewal — a new cycle you choose to pay — is generally non-refundable once paid, except as set out in Sections 4.2 and 4.4.
• Annual plans: after the applicable refund window, annual fees are non-refundable for the remainder of the term.

4.4 Billing errors and service failures

We will issue a full or appropriate refund where:

• you were charged in error or charged twice for the same period; or
• a confirmed, prolonged failure of the Service attributable to us prevented you from using the paid plan and we are unable to remedy it within a reasonable time.

4.5 Referral credits, discounts and promotional pricing

Referral credits, promotional discounts and free/complimentary periods have no cash value and are not refundable or exchangeable for money.

4.6 Taxes and gateway charges

Statutory taxes (e.g., GST) will be refunded in line with applicable law where the underlying fee is refunded. Any non-refundable third-party payment-gateway charges may be deducted where permitted.

5. How refunds are processed

• Approved refunds are made to the original payment method via Cashfree Payments.
• Refunds are typically initiated within 5–7 business days of approval; the time for funds to appear depends on your bank/card issuer.
• We may require identity/account verification before processing a refund.

6. How to request a refund

Email admin@aiawtapps.com from your registered email address with:

• your Institution name and account/registered email,
• the transaction/order ID and date, and
• the reason for the request.

We aim to acknowledge requests within 2 business days and to resolve them promptly.

7. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date will reflect changes. The Policy in effect at the time of your transaction applies to that transaction.

8. Contact

AIAWT APPS (trading as AiduEdSuite) V-134-2, Bawngkawn, Aizawl, Mizoram, India – 796014 Email: admin@aiawtapps.com · Phone: Available on request via admin@aiawtapps.com