Terms of Service — AiduEdSuite

Last updated: 14 July 2026

These Terms of Service ("Terms") are a legally binding agreement between AIAWT APPS, a sole proprietorship trading as "AiduEdSuite" ("AiduEdSuite", "we", "us", "our"), and the institution or person who registers for or uses the Service ("you", "your", "Customer", or "Institution").

By creating an account, starting a free trial, subscribing, or otherwise using the AiduEdSuite web application at https://aidued.com and related services (the "Service"), you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy. If you do not agree, do not use the Service.

If you accept these Terms on behalf of an Institution, you represent that you are authorized to bind that Institution.

1. The Service

AiduEdSuite is a web-based school-administration platform for schools and colleges, primarily in Mizoram, India. Features may include mark sheets and results, report cards, ID cards, certificates, fees, attendance, admissions, timetables, role-based user management, and AI-assisted features branded "AiEng" (including OCR mark-scanning and AI assistants). Features vary by subscription tier and may change over time.

2. Eligibility and accounts

• You must be at least 18 years old and capable of forming a binding contract to create an account. The Service is operated and administered by adult staff of Institutions; it is not intended for use by children as end-users.
• You are responsible for the accuracy of registration information, for maintaining the confidentiality of login credentials, and for all activity under your account.
• You must promptly notify us of any unauthorized use or security breach at admin@aiawtapps.com.
• You are responsible for configuring roles and permissions (RBAC) appropriately for your staff.

3. Customer data, and your responsibilities as Data Fiduciary

• As between you and us, you own and control the data you upload or generate ("Customer Data"), including student, parent, staff, academic, attendance, admissions and fee records.
• For Customer Data, you act as the Data Fiduciary under India's Digital Personal Data Protection Act, 2023, and we act as your Data Processor, processing Customer Data only to provide the Service and on your instructions, as described in the Privacy Policy.
• You represent and warrant that you have all necessary rights, notices and consents (including, where required, parental/guardian consent for minors' data) to collect the Customer Data and to have us process it.
• You are responsible for the lawfulness, accuracy and content of Customer Data, and for how you use outputs (e.g., certificates, mark sheets, report cards) generated by the Service.

4. Subscriptions, trials and billing

4.1 Tiers and trial

The Service is offered by subscription in tiers — Essential, Professional and Premier — with different features and limits as described at the time of purchase. We may offer a free trial; at the end of the trial, access to paid features requires an active paid subscription.

4.2 Fees and billing cycle

• Subscription fees, billing frequency (e.g., monthly or annual) and included limits are as shown at checkout or in your order.
• Fees are stated in Indian Rupees (INR) and are exclusive of taxes unless stated otherwise; applicable GST and other taxes will be added as required (GSTIN: 15AIAPC7546B1ZU).
• Payments are processed by our payment gateway, Cashfree Payments. By subscribing you also agree to Cashfree's applicable terms.

4.3 Renewal

Unless otherwise stated at purchase, subscriptions renew automatically at the end of each billing cycle at the then-current price, until cancelled. You authorize us and Cashfree to charge your selected payment method for renewals. You may cancel as described in the Refund & Cancellation Policy.

4.4 Changes to pricing

We may change pricing or tier features. For active subscriptions, price changes take effect at the next renewal, and we will provide reasonable prior notice.

4.5 Referral program

We may operate a referral program with credits or discounts, subject to program rules published from time to time. We may modify or discontinue the program, and we may withhold rewards for fraud, abuse or breach of these Terms.

4.6 Non-payment

If a payment fails or an invoice is overdue, we may suspend or downgrade the Service after reasonable notice.

Refunds, cancellation and trial terms are governed by the separate Refund & Cancellation Policy, which forms part of these Terms.

5. Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service unlawfully, or to store or process data you are not authorized to process;
• Upload unlawful, infringing, defamatory, obscene, or harmful content, or malware;
• Attempt to gain unauthorized access to the Service, other tenants' data, or underlying systems; probe, scan, or breach security or authentication;
• Circumvent tenant isolation, usage limits, RBAC controls, or licensing/tier restrictions;
• Reverse engineer, decompile, copy, resell, sublicense, or create derivative works of the Service except as permitted by law;
• Use automated means to scrape or overload the Service, or interfere with its operation;
• Use the Service to build a competing product, or to violate the rights (including privacy and IP rights) of any person;
• Misuse AI features to generate unlawful, misleading, or harmful content.

We may investigate and take action, including suspension or termination, for violations.

6. AI features (AiEng) — disclaimers

• AiEng features (including OCR mark-scanning and AI assistants) are provided as productivity aids. Outputs may be inaccurate, incomplete or unsuitable, and are generated automatically.
• You must independently review and verify all AI outputs — including OCR-extracted marks, generated text, and any figures — before relying on them or including them in official records, results, certificates or communications. AiEng is not a substitute for professional judgment.
• We do not warrant that AI outputs are accurate, error-free, or fit for any particular purpose, and we are not liable for decisions made based on unverified AI outputs.
• We use the brand "AiEng" for our AI capabilities and do not disclose the underlying AI technology providers. AI features may change, be limited by usage/metering, or be discontinued.

7. Availability, support and changes

• We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable for maintenance, updates, or reasons beyond our control.
• Support is provided as described for your tier via admin@aiawtapps.com.
• We may add, modify, or remove features. We will use reasonable efforts to avoid materially reducing core functionality of a paid tier during a paid term.

8. Intellectual property

• The Service, including its software, design, branding ("AiduEdSuite", "AiEng"), templates and documentation, is owned by AIAWT APPS and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms.
• You retain ownership of Customer Data. You grant us a limited licence to host, process and display Customer Data solely to provide and support the Service.
• Feedback you provide may be used by us without restriction or obligation.

9. Suspension and termination

• By you: you may cancel as described in the Refund & Cancellation Policy.
• By us: we may suspend or terminate your access for breach of these Terms, non-payment, unlawful use, or risk to the Service or other users, with notice where practicable.
• Effect: on termination, your right to use the Service ends. We will make Customer Data available for export and/or deletion for the period stated in the Privacy Policy, after which it may be deleted, subject to legal retention requirements.

10. Warranties and disclaimers

Except as expressly stated, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service or AI outputs will meet your requirements or be uninterrupted, secure, or error-free.

11. Limitation of liability

To the maximum extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service, even if advised of the possibility.
• Our total aggregate liability for all claims arising out of or relating to the Service or these Terms shall not exceed the total subscription fees actually paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
• Nothing limits liability that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify and hold harmless AIAWT APPS and its personnel from claims, damages, losses and expenses (including reasonable legal fees) arising from: (a) your Customer Data or your use of the Service; (b) your breach of these Terms or of any law; or (c) your violation of the rights (including privacy or IP rights) of any third party.

13. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service and use it only to perform under these Terms, except where disclosure is required by law.

14. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including internet or hosting outages, failures of third-party processors (e.g., Supabase, Cashfree), power failures, natural disasters, or government action.

15. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to applicable law, the courts at Aizawl, Mizoram, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. The parties will first attempt to resolve disputes amicably by written notice to admin@aiawtapps.com before commencing proceedings.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the Service or email, and the "Last updated" date will be revised. Continued use after changes take effect constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service.

17. Miscellaneous

• Entire agreement: these Terms, the Privacy Policy and the Refund & Cancellation Policy are the entire agreement between the parties regarding the Service.
• Severability: if any provision is held unenforceable, the remainder stays in effect.
• No waiver: failure to enforce a provision is not a waiver.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a business transfer.
• Notices: we may send notices to your registered email; you may contact us at admin@aiawtapps.com.

18. Contact

AIAWT APPS (trading as AiduEdSuite) V-134-2, Bawngkawn, Aizawl, Mizoram, India – 796014 Email: admin@aiawtapps.com · Phone: Available on request via admin@aiawtapps.com

Annex A — Data Processing Agreement

This Annex forms part of the Terms. It is the document your school's adviser will ask for, and it sets out in one place what §3 states in a line: for pupil and staff records you are the Data Fiduciary and we are your Data Processor under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025.

> Status: drafted 20 Aug 2026 and not yet reviewed by counsel. It > describes what the Service actually does today. Where a commitment is not yet > operational, it says so rather than promising it.

A1. Roles

• You (the Institution) are the Data Fiduciary for Customer Data. You decide

what is collected about a pupil, why, how long it is kept, and on what lawful basis — including any consent required from a parent or lawful guardian.

• We are your Data Processor for Customer Data. We process it only to provide

the Service and on your instructions.

• We are a Data Fiduciary in our own right for the data we decide about: your

administrators' sign-in details, billing records, support correspondence and our own business records. Our Privacy Policy governs that data.

We do not sell Customer Data, and we do not use it to train AI models.

A2. Subject matter, duration and scope

• Duration: for as long as your subscription is active, plus the return or

deletion window in A8.

• Nature and purpose: hosting, storing, organising, displaying, printing,

exporting, transmitting and backing up school records so that you can run the school.

• Categories of Data Principals: pupils (who are children under the DPDP

Act), their parents and guardians, your teaching and non-teaching staff, and applicants for admission.

• Categories of personal data: names, dates of birth, sex, photographs, class

and roll, government identifiers you choose to record (including Aadhaar, PEN and APAAR), guardian names and contact details, addresses, health and blood-group notes, marks, attendance, fees and payment records, staff records including salary, and anything you upload.

Children's data. Because pupils are children, s.9 of the DPDP Act applies to you as Fiduciary. Section A9 sets out what we do and do not do about that.

A3. Our instructions, and the limit on them

We process Customer Data only on your documented instructions, which are these Terms plus your use of the Service's features. If we believe an instruction breaches the DPDP Act, we will tell you rather than quietly comply. We will not process Customer Data for our own purposes.

Support access is an instruction you give, and it is logged. Our staff can enter your school's data only through a time-limited support grant that you approve, and every entry is written to your Activity log where you can read it.

A4. Security

We maintain the safeguards described in our security statement. As at the date above these include encryption in transit and at rest, encryption of the school record at the application layer, role-based access control, tenant isolation enforced in the database, and an audit log retained for three years on the server.

We flow equivalent obligations down to the sub-processors in A5 by contract.

A5. Sub-processors

We use the following. This list is part of the Annex; see A6 for changes.

No page a parent or pupil opens contacts any third party at all. The public admission form and the public fee slip are served under a policy that permits no outside connection, and the fee slip's QR-code script is served from our own origin rather than a public CDN. Inside the signed-in app — which only your staff use — Google Fonts and jsDelivr serve files and therefore see a visitor's IP address; they receive no Customer Data and are listed for completeness.

Hosting location. Several of the above operate outside India. The DPDP Act permits transfer outside India except to countries the Central Government restricts by order; no such restriction affects this list as at the date above. `[VERIFY — the storage region of the Supabase project is a configuration matter and should be stated here explicitly once confirmed.]`

A6. Changes to sub-processors

We will give you at least 30 days' notice before adding or replacing a sub-processor that handles Customer Data, by email to your registered address and in the product's changelog. If you reasonably object on data-protection grounds, you may terminate the affected part of the Service and receive a pro-rata refund of prepaid fees.

A7. Helping you meet your own duties

• Data Principal requests. Parents and staff exercise their rights against

you, not us. Where you need our help to find, correct, export or erase a record, we will provide it at no additional charge. The Service already lets you do most of it yourself.

• Personal data breach. If we become aware of a breach affecting Customer

Data we will notify you without undue delay, and give you the facts you need for your own notifications — what happened, when, which categories of data and roughly how many Data Principals, what we have done, and what we suggest you do. The notifications to the Data Protection Board and to affected individuals are yours to make, because you are the Fiduciary; the Service includes a breach page that drafts both and runs the clock.

• Records and information. On reasonable written request, no more than once a

year, we will provide the information you need to demonstrate compliance with this Annex. We do not currently hold an independent third-party security certification, and we will not imply that we do.

A8. Return and deletion

On termination, and at your request, we will return or delete Customer Data within 60 days, except where longer retention is required by law or by an ordinary backup cycle that then expires. You can export your data yourself at any time while the subscription is active.

Erasure in this product means a tombstone, not a silent removal, because the Service synchronises by merging devices: a record simply removed on one device would return from another. Erasure is recorded so that every copy honours it.

A9. Children's data — the honest division

You are the Fiduciary, so the consent is yours to obtain. What we provide is the means, not the consent:

• a parent consent note you can print, hand over and file, kept in step with this

Annex and the Privacy Policy;

• a privacy notice page that publishes your grievance officer, not ours;
• tools to thin old records without destroying a pupil's proof of study;
• no advertising, no third-party analytics, no behavioural profiling and no

session recording on any page a pupil or parent sees — and we will not add any.

Under the DPDP Rules 2025 an educational institution has a conditional exemption from verifiable parental consent and from the prohibition on tracking, where the processing is restricted to tracking and behavioural monitoring for its educational activities or for the safety of children enrolled with it (Fourth Schedule, Part A). That exemption is narrow, and it is yours to rely on rather than ours to assert for you. We recommend you take your own advice before treating it as removing the need for parental consent to the wider admission record. `[VERIFY — counsel]`

A10. Precedence

If this Annex conflicts with the body of the Terms, this Annex governs for the processing of Customer Data.