Terms of Service — AiduEdSuite

Last updated: 14 July 2026

These Terms of Service ("Terms") are a legally binding agreement between AIAWT APPS, a sole proprietorship trading as "AiduEdSuite" ("AiduEdSuite", "we", "us", "our"), and the institution or person who registers for or uses the Service ("you", "your", "Customer", or "Institution").

By creating an account, starting a free trial, subscribing, or otherwise using the AiduEdSuite web application at https://aidued.com and related services (the "Service"), you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy. If you do not agree, do not use the Service.

If you accept these Terms on behalf of an Institution, you represent that you are authorized to bind that Institution.

1. The Service

AiduEdSuite is a web-based school-administration platform for schools and colleges, primarily in Mizoram, India. Features may include mark sheets and results, report cards, ID cards, certificates, fees, attendance, admissions, timetables, role-based user management, and AI-assisted features branded "AiEng" (including OCR mark-scanning and AI assistants). Features vary by subscription tier and may change over time.

2. Eligibility and accounts

• You must be at least 18 years old and capable of forming a binding contract to create an account. The Service is operated and administered by adult staff of Institutions; it is not intended for use by children as end-users.
• You are responsible for the accuracy of registration information, for maintaining the confidentiality of login credentials, and for all activity under your account.
• You must promptly notify us of any unauthorized use or security breach at admin@aiawtapps.com.
• You are responsible for configuring roles and permissions (RBAC) appropriately for your staff.

3. Customer data, and your responsibilities as Data Fiduciary

• As between you and us, you own and control the data you upload or generate ("Customer Data"), including student, parent, staff, academic, attendance, admissions and fee records.
• For Customer Data, you act as the Data Fiduciary under India's Digital Personal Data Protection Act, 2023, and we act as your Data Processor, processing Customer Data only to provide the Service and on your instructions, as described in the Privacy Policy.
• You represent and warrant that you have all necessary rights, notices and consents (including, where required, parental/guardian consent for minors' data) to collect the Customer Data and to have us process it.
• You are responsible for the lawfulness, accuracy and content of Customer Data, and for how you use outputs (e.g., certificates, mark sheets, report cards) generated by the Service.

4. Subscriptions, trials and billing

4.1 Tiers and trial

The Service is offered by subscription in tiers — Essential, Professional and Premier — with different features and limits as described at the time of purchase. We may offer a free trial; at the end of the trial, access to paid features requires an active paid subscription.

4.2 Fees and billing cycle

• Subscription fees, billing frequency (e.g., monthly or annual) and included limits are as shown at checkout or in your order.
• Fees are stated in Indian Rupees (INR) and are exclusive of taxes unless stated otherwise; applicable GST and other taxes will be added as required (GSTIN: 15AIAPC7546B1ZU).
• Payments are processed by our payment gateway, Cashfree Payments. By subscribing you also agree to Cashfree's applicable terms.

4.3 Renewal

Unless otherwise stated at purchase, subscriptions renew automatically at the end of each billing cycle at the then-current price, until cancelled. You authorize us and Cashfree to charge your selected payment method for renewals. You may cancel as described in the Refund & Cancellation Policy.

4.4 Changes to pricing

We may change pricing or tier features. For active subscriptions, price changes take effect at the next renewal, and we will provide reasonable prior notice.

4.5 Referral program

We may operate a referral program with credits or discounts, subject to program rules published from time to time. We may modify or discontinue the program, and we may withhold rewards for fraud, abuse or breach of these Terms.

4.6 Non-payment

If a payment fails or an invoice is overdue, we may suspend or downgrade the Service after reasonable notice.

Refunds, cancellation and trial terms are governed by the separate Refund & Cancellation Policy, which forms part of these Terms.

5. Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service unlawfully, or to store or process data you are not authorized to process;
• Upload unlawful, infringing, defamatory, obscene, or harmful content, or malware;
• Attempt to gain unauthorized access to the Service, other tenants' data, or underlying systems; probe, scan, or breach security or authentication;
• Circumvent tenant isolation, usage limits, RBAC controls, or licensing/tier restrictions;
• Reverse engineer, decompile, copy, resell, sublicense, or create derivative works of the Service except as permitted by law;
• Use automated means to scrape or overload the Service, or interfere with its operation;
• Use the Service to build a competing product, or to violate the rights (including privacy and IP rights) of any person;
• Misuse AI features to generate unlawful, misleading, or harmful content.

We may investigate and take action, including suspension or termination, for violations.

6. AI features (AiEng) — disclaimers

• AiEng features (including OCR mark-scanning and AI assistants) are provided as productivity aids. Outputs may be inaccurate, incomplete or unsuitable, and are generated automatically.
• You must independently review and verify all AI outputs — including OCR-extracted marks, generated text, and any figures — before relying on them or including them in official records, results, certificates or communications. AiEng is not a substitute for professional judgment.
• We do not warrant that AI outputs are accurate, error-free, or fit for any particular purpose, and we are not liable for decisions made based on unverified AI outputs.
• We use the brand "AiEng" for our AI capabilities and do not disclose the underlying AI technology providers. AI features may change, be limited by usage/metering, or be discontinued.

7. Availability, support and changes

• We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable for maintenance, updates, or reasons beyond our control.
• Support is provided as described for your tier via admin@aiawtapps.com.
• We may add, modify, or remove features. We will use reasonable efforts to avoid materially reducing core functionality of a paid tier during a paid term.

8. Intellectual property

• The Service, including its software, design, branding ("AiduEdSuite", "AiEng"), templates and documentation, is owned by AIAWT APPS and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms.
• You retain ownership of Customer Data. You grant us a limited licence to host, process and display Customer Data solely to provide and support the Service.
• Feedback you provide may be used by us without restriction or obligation.

9. Suspension and termination

• By you: you may cancel as described in the Refund & Cancellation Policy.
• By us: we may suspend or terminate your access for breach of these Terms, non-payment, unlawful use, or risk to the Service or other users, with notice where practicable.
• Effect: on termination, your right to use the Service ends. We will make Customer Data available for export and/or deletion for the period stated in the Privacy Policy, after which it may be deleted, subject to legal retention requirements.

10. Warranties and disclaimers

Except as expressly stated, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service or AI outputs will meet your requirements or be uninterrupted, secure, or error-free.

11. Limitation of liability

To the maximum extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service, even if advised of the possibility.
• Our total aggregate liability for all claims arising out of or relating to the Service or these Terms shall not exceed the total subscription fees actually paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
• Nothing limits liability that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify and hold harmless AIAWT APPS and its personnel from claims, damages, losses and expenses (including reasonable legal fees) arising from: (a) your Customer Data or your use of the Service; (b) your breach of these Terms or of any law; or (c) your violation of the rights (including privacy or IP rights) of any third party.

13. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service and use it only to perform under these Terms, except where disclosure is required by law.

14. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including internet or hosting outages, failures of third-party processors (e.g., Supabase, Cashfree), power failures, natural disasters, or government action.

15. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to applicable law, the courts at Aizawl, Mizoram, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. The parties will first attempt to resolve disputes amicably by written notice to admin@aiawtapps.com before commencing proceedings.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the Service or email, and the "Last updated" date will be revised. Continued use after changes take effect constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service.

17. Miscellaneous

• Entire agreement: these Terms, the Privacy Policy and the Refund & Cancellation Policy are the entire agreement between the parties regarding the Service.
• Severability: if any provision is held unenforceable, the remainder stays in effect.
• No waiver: failure to enforce a provision is not a waiver.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a business transfer.
• Notices: we may send notices to your registered email; you may contact us at admin@aiawtapps.com.

18. Contact

AIAWT APPS (trading as AiduEdSuite) V-134-2, Bawngkawn, Aizawl, Mizoram, India – 796014 Email: admin@aiawtapps.com · Phone: Available on request via admin@aiawtapps.com